Política de reembolso

We want you to be happy with your purchase. You have 100 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused and in its original packaging, with any tags still attached. You'll also need your receipt or proof of purchase.

To start a return, contact us at contact@magneto-store.com. If your return is accepted, we'll send you instructions on how and where to send your package. Please note that return shipping costs are the responsibility of the customer. Items sent back to us without first requesting a return cannot be accepted.

You can always reach us with any return question at contact@magneto-store.com.

Damages and issues

Please inspect your order as soon as it arrives and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items can't be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, and personal care goods (such as beauty products). We also cannot accept returns of hazardous materials, flammable liquids, or gases. Sale items and gift cards are non-returnable. If you're unsure whether your item qualifies, get in touch and we'll help.

Orders with complimentary gifts

If your order included a complimentary gift (such as a promotional or free item):

• To receive a full refund, all items in the order — both purchased products and the complimentary gift — must be returned together and in good condition.
• If you'd like to keep the complimentary gift, its value will be deducted from your total refund.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The item must be in the same condition you received it — unused, with tags, and in its original packaging — and you'll need your receipt or proof of purchase.

Refunds

Once we've received and inspected your return, we'll let you know whether the refund is approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. It can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at contact@magneto-store.com.

Shipping, delivery, and the return window

• Return window: Return requests must be started within 100 days of the delivery date shown by the carrier's tracking. Requests made after this window are not eligible for return, refund, or exchange.
• Orders in transit: If your order has shipped and is still in transit, a refund can be issued once the item is returned to us or the carrier officially confirms it as lost (after 100 business days from the ship date).
• Accurate address: Please make sure your shipping address is complete and correct at checkout. We can't be responsible for delays or losses caused by an incorrect or outdated address, and address-related delays don't extend the 100-day return window.
• Proof of delivery: The carrier's tracking confirmation is considered valid proof of delivery when determining eligibility windows.